Trusted eCommerce Service Provider in Singapore

Innovative Hub (IH) is an e-commerce enabler founded in 2016, offering a wide range and effective services to SMEs. As the official Global Service Partner of Alibaba.com in Singapore, IH has served more than 1,000 local SMEs, transforming and digitalising their traditional business onboard Alibaba.com

IH enables businesses to sell globally through digitalisation and delivers innovative applications like Digital Marketing Services, Cross Border Ecommerce Solutions and offline Business Matching Services to companies specialising in e-commerce platforms for them to go beyond traditional business practices.

South East Asia Expansion

With our presence quickly extended to two of the high growth markets – Vietnam and Malaysia recently, we are confident in bringing businesses to the next level that are planning to scale via ecommerce in the region through our aligned synergies, resources and best practices.

Teamwork Make the Dream Work

Together with our dream team of seasoned specialists in project execution and management, we strive to be one of the most active and influential service providers in the Southeast Asian market.

Our Clients

From SMEs to MNCs our clientele spanned over from Healthcare, Food & Beverage, Engineering, Professional Services to Retail. We take pride to ensure every client is satisfied and served with our utmost quality service.

  • ABUNDEX INTERNATIONAL
  • minh tien
  • VINASOY
  • wechat
  • Mr bean
  • THONG SIEK FOOD INDUSTRY PTE LTD
  • ZTP
  • EVONIK SEA PTE. LTD.
  • Fish International Sourcing
  • FRESHENING INDUSTRIES PTE. LTD.
  • GARDENIA FOODS (S) PTE LTD
  • Hockhua
  • JP LUBRICANT PTE. LTD.
  • WOOBA
  • Samcom
  • Schneider electric
  • Sea-Ray Engineering
  • SMF BIZ SEARCH PTE. LTD.
  • ST ELECTRONICS (SATCOM _ SENSOR SYSTEMS) PTE. LTD.
  • HTPB Pharma

Available Positions

Service Representive (Vietnam)

Assist Gold Suppliers on Alibaba.com to manage their accounts…

Service Representive (Vietnam)
Job Description
  • Assist Gold Suppliers on Alibaba.com to manage their accounts.
  • Understand and fully master the operational, functionality and hands-on process on Alibaba.com
  • Communicate with clients effectively via emails, phone calls or other communication channels to resolve the issues.
  • Handle and manage clients’ complaints, provide appropriate solutions and alternatives within the stipulated time frame, follow up promptly to ensure resolutions set are met. Detailed records of clients’ interactions to be documented properly.
  • Able to multi-task, prioritize and good time management.
  • Provide training and continuous support in respective tasks allocated to improve client’s account.
  • General Administrative duties as assigned.
  • Competent in both verbal and written for English and Chinese

Discover how we can help your business move forward

Welcome to Innovative Hub Support! Do drop us about your inquires on below and we will contact you shortly. If you need instant support, please contact our front desk.